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Posted 8/27/2008 7:59:24 PM
My employment this past summer consisted of standing in front of a cash register at a Midwest retail store. While not what I would have preferred, it was a paycheck. But during all the hours that I just stood around because the store was over-staffed, I began to contemplate the EAS system. The system is designed to detect merchandise that the cash register did not deactivate during the checkout process. It is generally accurate, sometimes even so sensitive that the alarms are activated by a cell phone. But what happens when the alarms are activated as a customer exits the store? Well, he or she really has two options. Either he or she can continue walking out of the store or turn around to ask for assistance from the nearest employee. The customer is under no obligation to have the purchases approved by an associate, and by law, an employee cannot follow a customer out of the store. I am under the opinion that those who stop and have their purchases okayed are not the ones who are trying to walk out of the store with the latest video game. They have paid for the merchandise and have nothing to hide. But it is the ones who keep walking that make me wonder. Either they are in a hurry or they know how the system works. So how effective are the EAS systems in actually preventing shoplifting? They accomplish their job in detecting merchandise that remains to be deactivated very well, but they can do nothing to physically prevent any merchandise from leaving the store.
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